Customer Service:  The touch-screen operated system integrates traditional ERP capabilities with advanced supply chain monitoring, providing a constantly updated view of our operations.  At any instant, the system knows exactly where every order is, what operations have been completed along with an accurate estimated time to order completion.  Customer Service representatives can view any workstation or work cell, know which orders are currently running, which were just completed and which are coming next.  They can select any operator and instantly know what orders they are working on as well as what they are planning to do next.  Our software even monitors the performance of outside vendors, taking into account changes in vendor performance and automatically adjusting our schedule accordingly.  With this constant stream of real-time manufacturing data we have unprecedented capabilities to expedite orders quickly without affecting normal production activities.

Management:  The immense amount of valuable data is instantly compiled into easy to use reports so that areas of improvement can be easily identified and changes implemented as part of our ongoing continuous improvement program.

Quality Assurance: Once an order is completed, the manufacturing and inspection data is aggregated and stored for future reference.

Our Customers: Having such intricate details of every stage of production allows us to continuously improve our processes leading to ever increasing performance, faster deliveries at a lower unit cost.  The tool usage algorithm predicts tool usage trends, alerting us to changes in order and usage behavior often before the purchasing agent is aware of these developments.  This provides more opportunity to change production schedules to accommodate these needs.  We often know that our customers need an expedite before they do.